Cancellation & Refund Policy
Last updated August 2026
At Hair by Rebecca Training Academy, we reserve training dates and provide access to digital course content specifically for each student. For this reason, our cancellation and refund policy is designed to protect both our students and our business.
1. 1-to-1 Training
Payments for 1-to-1 training are non-refundable, subject to any statutory consumer rights that cannot legally be excluded.
Once your training date has been booked, that date is reserved specifically for you.
Rescheduling
If you need to change your training date, you must contact us as soon as possible and, wherever possible, provide at least 21 days notice.
Requests made less than 21 days before your training date are not guaranteed and will depend on our availability.
We will do our best to accommodate a suitable alternative date, but we cannot guarantee that one will be available.
Failure to Attend
If you fail to attend your booked training without providing appropriate notice, the training fee will not be refunded and a new booking may be required.
Late arrival may also reduce your available training time.
2. Online Courses
Payments for online courses are non-refundable once access to the course has commenced, subject to any statutory consumer rights that apply.
Because online courses provide digital content, you may be asked at checkout to expressly agree to immediate access to the course and acknowledge that, once access begins, you may lose your statutory right to cancel where permitted by law.
You must not share your course login or course materials with another person.
3. Statutory Consumer Rights
Nothing in this policy removes or restricts any legal rights you have as a consumer.
Where the law provides a right to cancel, refund or other remedy, those rights will continue to apply.
4. If We Cancel Your Training
If we have to cancel your training for a reason within our control, we will offer an alternative training date.
If we are unable to provide a suitable alternative, you will receive any refund that you are legally entitled to.
5. Exceptional Circumstances
If you experience exceptional circumstances that prevent you from attending your training, please contact us as soon as possible.
We will consider requests on a case-by-case basis, but acceptance of a rescheduling request is at our discretion and is not guaranteed.
6. How to Contact Us
All cancellation or rescheduling requests should be made directly to:
Hair by Rebecca Training Academy
Email: haircandyno1@yahoo.com
Please include your full name, course booked and original training date where applicable.